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    About the Business

    My CX offers research-based consulting services and Mystery Shopping solutions to help businesses close the gap between what they say about how things should work and deliver on that claim. Backed by years of experience, flawless processes, and unrivalled accreditation, My CX is Australia’s premier destination for customer experience research. We help brands monitor and measure service performance to improve their customer experience.


    For 15 years, we’ve helped big-name brands deliver on their customer service promises. My CX, a division of TKW Research Group, helps companies measure and improve the customer experience through mystery shopping, social media listening and review management and loss prevention outsourcing.


    The MY CX – Telephone Mystery shopping team consists of friendly, professional people who are dedicated to ensuring that you receive prompt and high-quality service.

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